We would like to thank all our patients for their continued support as we work together to provide high-quality healthcare for our community.
July was another busy month for the team at Birtle View Medical Practice, with significant activity across appointments, prescriptions, patient communications, and administrative tasks.
July at a Glance
Appointments
During July, we offered a total of 1,902 appointments, including:
- 1,578 face-to-face appointments
- 485 Nurse/HCA appointments
- 225 telephone appointments
- 99 home visits
Patient Contact
Our reception team handled:
- 3,799 incoming calls
- An average telephone queue time of 4 minutes and 34 seconds
- 111 online requests
Clinical and Administrative Work
Alongside patient appointments, our team also completed:
- 1,719 prescriptions
- 1,924 clinical letters received and processed
Help Us Reduce Missed Appointments
Unfortunately, 113 appointments were not attended (DNA) during July.
Missed appointments mean valuable clinical time is lost and can delay access to care for other patients. If you are unable to attend an appointment, please contact the practice as soon as possible so we can offer that appointment to another patient.
Thank You
The figures above reflect the dedication of our clinical, reception, and administrative teams, who work hard every day to support our patients.
Thank you for your patience, understanding, and ongoing support. Together, we are working towards a healthier community.
Birtle View Medical Practice 💙
