Using Our GP Practice
We’re here to help you get the best from the NHS.
Contacting Us
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Open Monday–Friday, 8.00am–6.30pm.
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Get in touch by phone, online (our website or NHS App), or in person.
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When closed: use 111.nhs.uk or call 111.
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For emergencies, call 999 or go to A&E.
Appointments
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You may be asked for brief details so we can direct you to the right care.
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Within one working day, we’ll confirm next steps: an appointment, phone call, text, or pharmacy advice.
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Care may be from a GP, nurse, pharmacist, or another team member.
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You can request a preferred clinician, though waits may be longer.
Access & Support
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From 16, you can attend appointments alone.
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Interpreters and extra support (e.g. wheelchair access, longer appointments) are available.
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No ID, address or NHS number is required to register — you can still register if you’re new to the UK or homeless.
Your Role
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Be on time and cancel if you can’t attend.
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Use the NHS App to manage appointments, results and prescriptions.
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Order medicines in good time and only what you need.
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Treat staff with respect — we’re here to help.
Feedback
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Speak to the Practice Manager for feedback or complaints.
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You can also contact your ICB or Healthwatch.
For further information please visit:
